Suggest a New Question or Report Errors

[James Sager]

If you have a suggestion for a question and answer to be posted in this forum, please post this here. We will not guarantee that your suggestion will be implemented, but we will look into all requests.

If there is a Q&A thread that is outdated or not correct, please report this here so we can look into and make necessary changes.

[Lanascountry]

Admin, Hi..I would just like to suggest that we list the repatoo banner 'how tos'

and the store banner 'how tos'..There is many many other questions and ideas,

but this is just a start. I believe these two banners strongly increase the possibility

of sales for brand new sellers.

Thank you so much for implementing this great area for ideas and FACTS!! :)

[James Sager]

Lan,

Thanks for the suggestions. I got up a repatoo/feedback Q&A... I was looking for a current thread for the signature, but could not find. Offhand do you know where this is at? I can write something new, but thought it would be easier to just copy/paste.

[mj-trading]

Why when i retract a bid on a certain bidder it erases all bidders????????

[rnrgiftsnmore]

Lan,

Thanks for the suggestions. I got up a repatoo/feedback Q&A... I was looking for a current thread for the signature, but could not find. Offhand do you know where this is at? I can write something new, but thought it would be easier to just copy/paste.


Kat has a good post here http://community.webidz.com/showthread.php?t=6011, maybe you can use it.

[mj-trading]

This is to weird admin! The pic's from my folder on the the pc worked on one i showed you and now i edited 4 others and it don't work!!~

[mj-trading]

Hey Boss! Is there a chance on your next wam you could add a auction # to the item in Wam?

[James Sager]

Hey Boss! Is there a chance on your next wam you could add a auction # to the item in Wam?

I am not sure what point auction numbers are assigned, but I know the auction manager does not assign these numbers. So this would have to be retrieved after or during upload. I will check into this, but not making any promises on how quick we can implement.

[mj-trading]

ADMIN! When i sell more then one of the same item to the same customer the invoice sent out only shows shipping cost for one item not like 4!
I jsu lost $74.85 in shipping because of that! Well little less as i would have gave a discount but not $74.85 worth:(

[mj-trading]

Another Question Admin! When a item sells! Does a invoice go out automatic? Or just when we sell it?

[James Sager]

ADMIN! When i sell more then one of the same item to the same customer the invoice sent out only shows shipping cost for one item not like 4!
I jsu lost $74.85 in shipping because of that! Well little less as i would have gave a discount but not $74.85 worth:(

For multiple item purchases, there would not be a combined invoice until this is created by the seller. Direct pay should by default include the total product price and shipping for each. It sounds like your seller modified the shipping to only pay for one.

[James Sager]

Why when i retract a bid on a certain bidder it erases all bidders????????
It should just remove the proxy bids that would have been used in correlation with the buyers bid you are cancelling.

[James Sager]

Kat has a good post here http://community.webidz.com/showthread.php?t=6011, maybe you can use it.

Thanks roz, I will look into this.

[James Sager]

Another Question Admin! When a item sells! Does a invoice go out automatic? Or just when we sell it?

Currently there is not an automatic invoice, only the "you have won an item" email. Which if you have direct pay set up, a buyer can pay immediately from the site. We are looking into a auto invoice option for the new platform, which would combine and provide discounts if applicable.

[mj-trading]

For multiple item purchases, there would not be a combined invoice until this is created by the seller. Direct pay should by default include the total product price and shipping for each. It sounds like your seller modified the shipping to only pay for one.

I was the seller but it only showed shipping for one instead of 4 and the Paypal one did too!
I didn't modify anything as i figured it showed 4 x Shipping!

[mj-trading]

It should just remove the proxy bids that would have been used in correlation with the buyers bid you are cancelling.

2 auctions i took and retracted the bid on one person and it took the other bidders off too! It did the same thing a few months ago too and i reported it and i thought maybe it was fixed but guess not!

[RonnJedd]

I WANT TO KNOW HOW PEOPLE CAN GET AWAY WITH SELLING ELECTRONICS ITEMS TO CUSTOMERS, AND SCAMMING THEM INTO BELIEIVING THAT THEY ARE IN FACT WORKING? I JUST GOT SCAMMED BY A SELLER : my*sons*
BEWARE OF THIS SELLER!! I BOUGHT A PS2 SYSTEM, AND WAS TOLD THAT IT WAS WORKING GREAT, AND IT CAME WITH 2 GAMES... WHEN I GOT IT, NOT ONLY WAS HE SHORT ON THE POSTAGE (WHICH I HAD TO PAY FOR OUT OF MY OWN POCKET) AND TO REALIZE, THAT THE ITEM WAS BROKEN, FALLING APART, MISSING EVERYTHING FROM THE 2 GAMES , AS WELL AS THE IMPORTANT THINGS, THE ACTUAL POWER CORDS, OR AN COMNTROLLS. IT WAS A BIG RIP OFF! NOW HE IS REFUSING TO REFUND ME MY MONEY UNTIL I SEND HIM BACK THE ITEM? WHICH MEQANS AFTER I WAS SCREWED BY THIS MEMBER, NOW HE WASNTS TO SCREW ME OVBER AGAIN, AND EXPECT ME TO SEND HIM THE ITEM BACK BEFORE HE REFUNDS ME ANY MONEY? HOW WRONG IS THAT?!
AND TO MAKE MATTERS WORSE, WEBIDZ SAY THAT THERE IS NOTHING THEY CAN DO ABOUT IT? SO WHO IS PROTECTING WHO HERE? IT SEEMS AS THOUGH WEBIDZ IS PROTECTING SELLERS OR SHALL I SAY THIEVES IN SCAMMING PEOPLE OFF! DOES ANYONE ELSE HERE HEEL THAT THIS IS WRONG?!!

[smokytoo]

[quote=James Sager;43565]If you have a suggestion for a question and answer to be posted in this forum, please post this here. We will not guarantee that your suggestion will be implemented, but we will look into all requests.

Was wondering if there is a way that you could add an extra "comment" or something like it, on the envoice.
I have a $1.50 handling charge on some items (Packaging) and would like to be able to add that somewhere on the invoice. Don't want to add it to the auction price itself. Thanks.

[mj-trading]

Please go to the bottom of the page and click on contact us! Do a ticket up on this! Also if you paid by Paypal, Go to paypal account and file a dispute against this seller!
Putting the seller info in public like this could lead to legal action so it's best to do a ticket

[mj-trading]

[quote=James Sager;43565]If you have a suggestion for a question and answer to be posted in this forum, please post this here. We will not guarantee that your suggestion will be implemented, but we will look into all requests.

Was wondering if there is a way that you could add an extra "comment" or something like it, on the envoice.
I have a $1.50 handling charge on some items (Packaging) and would like to be able to add that somewhere on the invoice. Don't want to add it to the auction price itself. Thanks.

We all add handling to the shipping cost! That's why you allways here places sau SHIPPING & HANDLING then one price

[Lanascountry]

Ronn... I just edited part of the seller's name out.
(we are not allowed to show all of it here)


MrJ is correct..File a report and also file with pay/pal and (or)
your charge card company. We have little patience here with
sellers that hurt others with dishonest practices as they hurt
all of us.

[mj-trading]

I WANT TO KNOW HOW PEOPLE CAN GET AWAY WITH SELLING ELECTRONICS ITEMS TO CUSTOMERS, AND SCAMMING THEM INTO BELIEIVING THAT THEY ARE IN FACT WORKING? I JUST GOT SCAMMED BY A SELLER : my*sons*
BEWARE OF THIS SELLER!! I BOUGHT A PS2 SYSTEM, AND WAS TOLD THAT IT WAS WORKING GREAT, AND IT CAME WITH 2 GAMES... WHEN I GOT IT, NOT ONLY WAS HE SHORT ON THE POSTAGE (WHICH I HAD TO PAY FOR OUT OF MY OWN POCKET) AND TO REALIZE, THAT THE ITEM WAS BROKEN, FALLING APART, MISSING EVERYTHING FROM THE 2 GAMES , AS WELL AS THE IMPORTANT THINGS, THE ACTUAL POWER CORDS, OR AN COMNTROLLS. IT WAS A BIG RIP OFF! NOW HE IS REFUSING TO REFUND ME MY MONEY UNTIL I SEND HIM BACK THE ITEM? WHICH MEQANS AFTER I WAS SCREWED BY THIS MEMBER, NOW HE WASNTS TO SCREW ME OVBER AGAIN, AND EXPECT ME TO SEND HIM THE ITEM BACK BEFORE HE REFUNDS ME ANY MONEY? HOW WRONG IS THAT?!
AND TO MAKE MATTERS WORSE, WEBIDZ SAY THAT THERE IS NOTHING THEY CAN DO ABOUT IT? SO WHO IS PROTECTING WHO HERE? IT SEEMS AS THOUGH WEBIDZ IS PROTECTING SELLERS OR SHALL I SAY THIEVES IN SCAMMING PEOPLE OFF! DOES ANYONE ELSE HERE HEEL THAT THIS IS WRONG?!!

You can't blame all selers just because there is one rotten egg seller! Just like blamming all buyers because of one rotten egg! Right! Admin is very strick on bad sellers and bad buyers! The thing is that it is real hard to put the blame on a auction site because of something like this! How does admin know if it works or not what sellers are selling? Do they have to go to each sellers place and see for them selfs to see if it works before a seller can sell it? There isn't one aution site out there that can be held reliable for what the seller says in there adds! If you look at a item here or on other sites at the bottom of the item it says somehting like this! ( Seller is fully responsible for the contents) Something like that anyway!
He offered for you to return it! What else can he do? If you file a claim at Paypal or C-card company and they go in your favor there going to make you return it to the seller anyway before you get your money! Send it back to the seller and Insure it and get a Tracking# then you have all the proof you need

[admin]

I WANT TO KNOW HOW PEOPLE CAN GET AWAY WITH SELLING ELECTRONICS ITEMS TO CUSTOMERS, AND SCAMMING THEM INTO BELIEIVING THAT THEY ARE IN FACT WORKING? I JUST GOT SCAMMED BY A SELLER : my*sons*
BEWARE OF THIS SELLER!! I BOUGHT A PS2 SYSTEM, AND WAS TOLD THAT IT WAS WORKING GREAT, AND IT CAME WITH 2 GAMES... WHEN I GOT IT, NOT ONLY WAS HE SHORT ON THE POSTAGE (WHICH I HAD TO PAY FOR OUT OF MY OWN POCKET) AND TO REALIZE, THAT THE ITEM WAS BROKEN, FALLING APART, MISSING EVERYTHING FROM THE 2 GAMES , AS WELL AS THE IMPORTANT THINGS, THE ACTUAL POWER CORDS, OR AN COMNTROLLS. IT WAS A BIG RIP OFF! NOW HE IS REFUSING TO REFUND ME MY MONEY UNTIL I SEND HIM BACK THE ITEM? WHICH MEQANS AFTER I WAS SCREWED BY THIS MEMBER, NOW HE WASNTS TO SCREW ME OVBER AGAIN, AND EXPECT ME TO SEND HIM THE ITEM BACK BEFORE HE REFUNDS ME ANY MONEY? HOW WRONG IS THAT?!
AND TO MAKE MATTERS WORSE, WEBIDZ SAY THAT THERE IS NOTHING THEY CAN DO ABOUT IT? SO WHO IS PROTECTING WHO HERE? IT SEEMS AS THOUGH WEBIDZ IS PROTECTING SELLERS OR SHALL I SAY THIEVES IN SCAMMING PEOPLE OFF! DOES ANYONE ELSE HERE HEEL THAT THIS IS WRONG?!!

I have looked up your ticket and found that we have been working with you and the seller on resolving this issue. The seller informed you that they would refund when the product was returned, which is standard methodology in buying/selling online, or offline for that matter. We informed you that we cannot and will not force a seller to refund before a product is returned... and we have no control over return policies of sellers. So in this post you have skewed our response to sound like you have not been provided any assistance... which is not correct.

Items get damaged in the shipping process all the time, and we will not take disciplinary action against members for this. If a seller fails to deal with an issue, this is another story that would be handled on a case by case basis.

Whenever you are paying for an item online, we always recommend paying with a credit card through an authorized gateway (if you are not familiar with the seller, or they have limited feedback). This way you have the chargeback process available to you, in the event the transaction falls through. What method did you use for payment? Our recommendation would be to return the item to the seller, then give them adequate time to refund. We also recommend shipping with a return receipt, so you have proof of return if needed for a chargeback. You will also want to contact your cc provider, to find out the timeframe for filing a chargeback, and ensure you do not let this timeframe lapse.

Please also update the current ticket, with any additional information you feel we should have.

[bamadog_8]

New Question: Vacation settings

Is there anyway to add a vacation alert or pop-up type thing on all my listings? I know I can add an alert to my store home page, under my logo, but shoppers may only look at the individual listing and not look on my store home page.

Or, maybe, some way to "hide" my listings for a limited time period?

bam

[mj-trading]

VACATION!!!!

TELL WHO'S MAKING THE MONEY NOW! LOL!

[bamadog_8]

VACATION!!!!

TELL WHO'S MAKING THE MONEY NOW! LOL!

Who can afford a REAL vacation ??? LOL
I'm just planning a little extra family time next week :) Hubby has been working outta state for 6 weeks and he wants to go see his Mom in Miss. while he has some time off.
bam

[mj-trading]

I don't think there is a vacation thing to do! We'll just let everyone know if they come on here!
We'll tell them you and hubby are on a world cruise!

[James Sager]

We do not have a vacation option at this time. What I would recommend you do is set up an auto responde for your email, so if any of your customers contact you, they will get an auto response that you are out of town until... You can also post these details on your store header section.

[crisfield_3]

I would like to know if the "buy out" option on a dutch auction is for one of the inventory, or for the WHOLE inventory. Thanks
RIck

[rnrgiftsnmore]

Rick,

Hi and welcome to WeBidz, I am glad that you asked this question as I could not remember the answer. So I did a search and this is what I found. I believe it is one of the inventory, but to be sure, I would also state that in the description.

Here is a very good discussion of the term "Dutch" auction.
http://community.webidz.com/showthread.php?t=1404

Hope this helps you to understand better.

Bidding you great success,
Roz

[katandron1]

The buy out feature is per each item in the Dutch auction......I have 10 widgets set at 5.00 each......or I have 10 sets of 5 widgets in the set at 5.00 each set.

[James Sager]

If you have ten widgets, you would create a listing for one widget, then list a quantity of 10 in the quantity section. If your ad(description) says 10 widgets, that is what you would need to give to each buyer.

[silver_ravenwolf]

I WOULD LIKE TO SUGGEST THAT UNDER MOVIES AND BOOKS THAT YOU ADD A SPACE FOR
CLASSICS. ALOT OF THINGS I HAVE IS CLASSICS. I ALSO DON'T SEE A SEPERATE
LISTING FOR CLASSICS IN ANY AREA FOR ANY GOODS TO BE SOLD. THANKS-silver_ravenwolf

[James Sager]

silver,

We will look into this request hopefully within the next few days. If we do not respond here within the next four days, can someone please bump this thread.

[pattop]

How can I ask a question of the seller?

[mj-trading]

To ask a ? scroll down on the item of that seller and you'll see where it says (ask seller question) You must be signed in

[bblueyes63]

I need the code so that i can put my rapatoo username. I ama member but i didn't save it and they won't give it back to me .

[Lanascountry]

Blue, Hi.:)
Please see this thread>>

Go here to learn all about it>>

http://community.webidz.com/showthread.php?t=6777